Caffeinated Marketing

Gettting through all the noise, one cup at a time

My Move To D&B Supply March 24, 2011

Filed under: Cool News (to me),social media,Unemployed — jenharris @ 12:13 am
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On Wednesday the 23rd of March, I accepted a new position at D&B Supply as their new Internet Content Specialist!
Great job with a great local company. Funny how things happen…I started pursuing this job in this company almost 16 months ago.
I was unemployed and couldn’t get an interview anywhere in Boise. “In this current economic state” if you were in marketing, you were screwed…especially if you carved out a niche for yourself in this crazy new intranets type of marketing. Ahem.
I had to do something to get the needle to move so I put myself out there and said “I’ll give ‘it’ away for free– if you buy me coffee and my twins chicken nuggets”. I finally had some interest! Most ping backs were from out of town and I helped some via email but the best free coffee talk came from right here in Boise.
My daughters friends dad, whom I spoke with frequently at birthday parties and school functions, was “the IT guy” at D&B and “got it”. He was working to move the company forward in business through the website and new media. When I put out the call for free coffee and nuggets, Joe made a meeting happen -with him, the CEO and the head store manager. Wha? Crazy!?!
I talked their ears off for two hours, drank too much coffee and knew I wanted to work them someday. Down to earth people – aka: normal! I was asked if a job would ever come available at D&B in this capacity, would I be interested? Absolutely!
Fast forward 16 months, two jobs and lots of resumes later, they called. Actually, I got a tweet. 😉 Then email, then interview #1…#2…and then the offer. Wow.
I will be creating content, managing existing content and help gain momentum for bigger things.
I can’t sleep right now I am so excited- and I haven’t had any coffee since 10:15AM! Wish me luck and look out, things are just getting good.

*enter cliche “lets do it” type music here* whooohoooo!

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Social Media Diagram: Circa 2008 October 21, 2010

Filed under: social media — jenharris @ 11:38 am
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I am preparing for an interview today & ran across Hub Spots Media Diagrams…that they ran across and posted 22 of them in May.

I did this diagram for MPC in October 2008, right before I was laid off (literally days before) and 2 months before they closed their doors.  It was a very wide-reaching plan for the company social media plan that I was developing.  The plan was rogue since the VP of IT didn’t believe in social media at the time and controlled the website, so this was our plan to go “out there” and make a presence for ourselves based on our new internal bloggers and the success of Michael Boss’ podcasts.  It sort of reminds me of looking at my daughters writing two years ago and thinking “whoa, you have come a looong way baby!”  But what is funny is that so many SMB’s are not even close to understanding how this non-linear approach works and how it can benefit their pipeline and business bottom line.

Thank goodness I save all my notes!  This was originally white boarded, diagrammed out on paper then I believe I used Publisher to make it pretty…in a stick figure way.  I printed this out quite large and wrote “THIS IS WHAT MY BRAIN LOOKS LIKE” where people passing by my isle cubicle could see it…

 

 

 

 

 

What I find funny two years later is how we avoided the MPC Corporate website so blatantly! Our “go to” web page all landed on Diigo.  I would have to conclude that I wasn’t buying into FriendFeed at the time & I was seeing that Diigo was going to give us better SEO feedback.  I was obviously throwing “everything” at the wall and hoping that one way would stick.  It would have been so cool to ride this out…hopefully I have my chance here soon.

 

Publishing Your Blog with a Plan February 24, 2010

Filed under: Free Ideas,social media — jenharris @ 11:17 pm

Because of this social media frenzie we are all experiencing, there seems to be a flood of info out there – if you and I were editors of a magazine, we might be fired for our disorganization and lack of flow from page to page.

I admit, I don’t have a personal social media plan (other than getting hired somewhere) but if you are a business and have publishing rights (blog, FaceBook, Twitter, yadda yadda yadda) you should know what is going to be published and where it’s going to be published (because it doesn’t belong everywhere) for the next two to three months.
Here is how I have done it for multiple clients:

I do a POST strategy that solely belongs to the authors of Groundswell: Charlene Li & Josh Bernoff.

It takes about 2 hours and my clients have come out with blog topics for 2-3 times a week for about 8-10 weeks.

After you have organized your blog posts that correlate with your industry, put them where it is appropriate.  Please, please, please: don’t put it everywhere – it doesn’t belong everywhere.  If you haven’t figured out WHERE you belong or WHERE your customers are at – I can help with that too.

How do you come up with your blog posts? If you had a schedule, would it be easier?

 

Social Media Etiquette February 6, 2010

My husband is always giving me a hard time about how many friend requests on FaceBook that I just let sit.  I have been giving these  “friends” a chance to interact before I let them into my life,  but it just doesn’t happen…so NO MORE!

Twice I have posted on FaceBook that if you are not family, a current or past-life friend or someone that I just met In Real Life – I expect a note from you explaining who you are, why you want to be “friends” and where we might have met if my little brain forgot (coffee doesn’t cure all people!).

If you were to go to a real life networking event and went around slipping your business card into people’s back pocket – would you expect them to call or interact with you? So why is it ok online? It’s NOT! Please reach out to the people you want to befriend – it’s quality over quantity.

A quick note would go something like this:

“Hi Jen! We haven’t met before, but so-and-so said you were super funny and a rockin’ Mom so I thought we could get to know each other better.  Happy Tuesday!”

This goes for LinkedIn as well – it’s just plain common courtesy!

Another tip: write a note BACK to the person who wants to be your friend – again, think “what would I do in real life?”

 

Top 5 FaceBook Marketing Do’s October 19, 2009

Filed under: social media,Tip of the Day — jenharris @ 2:26 pm

1.  Do think outside of your “well, this is what I would do with traditional promotions…it has to work the same on FaceBook, right?” box.  Don’t be a one hit wonder with the SAME PROMO over & over & over.  Branch out my friend, how ELSE can you interact (meaning more than ONE way) with your current & potential clients?

2.  Do send a thank you (and a coupon or customer of the day award or business spotlight) when you receive a friend request…they friended YOU, not the other way around…don’t you think that should be treated with a bit more special sauce?

3.  Do think.  If you are a daycare, don’t talk to people (as the daycare) about the type of drinks you had and how wasted you were the night before.  Come on…really?

4.  Do Interact, interact, interact.  That’s why it is called “social” networking…not “billboard” networking. (see a funny blog from Lisa D Jenkins here that states the ugly truth).

5.  Do have a reader that has a file of all your “friends” blogs.  What a great way to promote your clients and introduce them to others?

6-10.  What do you do on FaceBook as a business that helps promote others or your own business that is not icky and intrusive?

xoxo
-jen

 

Twitter Lists: A Great Idea

Filed under: social media,Twitter — jenharris @ 10:23 am
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I discovered the “lists” feature on Twitter the night it came out…I was “working” – which is difficult to justify when you are unemployed, but I was busy for some reason!

Basically, a mini (but better in its own way) version of a FANTASTIC feature of  TweetDeck, lists!…it’s about time!  I love that you can make the lists public or private.  One of my categories is “BrandsILove” and the fact that ones ego can see how many lists you are on & who they come from, make Twitter even more of a social platform than before.  (I am working on all my lists every day…currently there are only 4 in my “BrandsILove” category).

I was notified by Richard Newman that you are only allowed 500 people per list – honestly, another great idea.  I am a believer that Twitter should be a place to gather & get smarter through the plethora of information that comes through on a minute-by-minute basis  On the business side: Twitter is a place to get to know your current and future customers.  It is not a place to spew the exact same message you put in a mass email or a billboard.  It’s called “social networking” for a reason.

Thank you Twitter for advancing and making the Twitter experience better for all.  TweetDeck is FABULOUS, but it drains my little 4 year old system to where I can not run many items w/o ‘ol Bessie shutting down, so this is great for those of us that use Twitter.com 90% of the time.

Next on the list? I would love to see an on/off button to auto refresh.  Why on/off?  Sometimes I don’t need the distraction of the auto update (ahem: TweetDeck) but it would be great to have for @’s and DM’s.

Cheers!
-jen

 

IT Guys are Great, But Hire a Specialist September 8, 2009

Filed under: Free Ideas,social media — jenharris @ 1:45 pm
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While at Planet Kid on Saturday for the beginning of what we call “birthday season”, I was talking to a parent & what they are doing in their local (large) multi-location, retail store in social media.  A typical I.T guy gets it, but doesn’t know exactly how to sell it (and I mean typical in a very loving sense…I love my IT guys – they are just not typically sales/marketing guys – but just really smart guys in the back who get overlooked a whole lot).

We laughed about how all the crotchety old marketing guys don’t “get it”, yet don’t take the time to sit and listen, watch, observe or engage on why they should “get it”.  His advice: get on Facebook and just try connecting with friends & family.  Honestly, a great start, lets just hope they don’t use this New Media stuff as a venue to take the place of the bus bench advertising.  *sigh*

So what should this VERY established, local, ranching & farming multi-location retail store do?

1. Educate themselves on what social media is and is not!
(Answer: it’s a listening device that will tell you what the public and your customers think of you instead of you trying to guess or predict what they want to hear – and it is NOT a fad…not anymore than that tele thing that came about a few years ago!).

2.  Hire someone part-time to evaluate where you are at & what you should be accomplishing in 3, 6 & 9 months…and have THEM be the person who executes, guides & manages all of it.
(Answer: hire someone INSIDE! When you hire someone on the inside, they are taking stock and ownership of YOU and your company)

3.  Be open to change! Think about it…the kind of marketing you have been doing…was it the same type of marketing that was done 30 years ago?  Do you still have cash registers from 1979 too?  Didn’t think so.  Evolve with all parts of your business – you will be rewarded.

The first steps in change are always the most difficult.  Take a deep breath & get educated.  Change is good!